Category Archives: Customer Service

Do You Want Fries With That Management Style?

Tim Knox Small Business Advice For entrepreneurs

I’ve written many times about my vast experience in the fast food industry, not as a worker, but as an often mistreated customer. Each story typically involved bad food, apathetic employees, horrible customer service, and a vow never to return. That vow usually ended up in the dumpster when my craving for a chicken burrito Read more

Why The Customer Is Not Always Right

Is the customer always right?

There’s an old adage in business that says: The customer is always right. After dealing with thousands of customers over the last two decades, both online and off, I believe it would be more accurate to say that the customer is always right — until they are not. It all comes down to what I call, “The law of Read more

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